PRODUCT QUESTION
Product and gearbox details
- Product URL and selected variant
- AEG model and gearbox version
- Existing parts and build goal
- Clear photos and measurements where relevant
PRODUCT, ORDER & B2B SUPPORT
Contact JVAN Airsoft
Ask about product compatibility, selected variants, an existing order, wholesale supply, private-label packaging, or a custom airsoft gear project.
DIRECT COMMUNICATION
Tell us what you need to verify
Choose the most relevant topic and include enough detail for the team to identify the product, gearbox, order, or manufacturing requirement.
Send an inquiry
How can we help?
JVAN will use the information only to respond to your inquiry. Please do not send payment-card details through this form.
GET A MORE USEFUL ANSWER
What to include in your message
The right details reduce follow-up questions and make compatibility, order, and manufacturing reviews more accurate.
ORDER SUPPORT
Order information
- Order number
- Email used for the order
- Item and selected option
- Photos of packaging, label, or issue
OEM / WHOLESALE
Project requirements
- Drawing, sample, or existing product
- Material, hardness, and critical dimensions
- Sample and forecast quantities
- Testing, packaging, and destination
CONTACT QUESTIONS
Contact FAQ
Helpful information before sending your inquiry.
What should I send for a gear-set compatibility check?
Send the JVAN product link, selected variant, replica model, gearbox version, existing gear and piston information, clear internal photos, and any relevant measurements. Explain the motor, spring, battery, and build objective when performance is part of the question.
Where can I find my order number?
Check the order-confirmation email sent after checkout. Include the order number and the email address used for the purchase when contacting support.
Can I send an OEM drawing or sample photo?
Yes. Start with the form or email and describe the application, material, hardness, critical dimensions, quantity, testing, packaging, and destination. JVAN can then confirm the next step for files or physical samples.
Does JVAN provide universal installation settings?
No. Shim stacks, motor height, timing, ETU settings, and other installation details depend on the exact gearbox and surrounding components. Use the product specification and inspect the actual build.